Pruitt's Fine Furniture Terms & Agreements
Pruitt's warrants all merchandise sold to be free of manufacture defect in material and workmanship for a period of ONE YEAR from the date of delivery to the original purchaser.
Pruitt's warranty is void if the merchandise suffers damage caused by abuse, negligence, or accident; has been relocated, repaired or tampered with; was sold "as is"; or is used for commercial purposes. We do not guarantee any fabric against wear, fading, color fastness or damage cause by cleaning processes.
Please note that many manufacturers offer separate warranties on their products. For more information, please refer to warranty tags attached to all furniture.
Out of stock merchandise
Please be aware that arrival dates for out of stock merchandise are estimates only. Pruitt's offers the most accurate information available at the time of purchase. Pruitt's is not obligated nor will offer financial compensation in the event of delay in the arrival of merchandise, as delays are beyond our control.
- To schedule delivery, call Pruitt's in Phoenix at (602-956-1991) or in Prescott Valley (928) 212-6000.
- Prior to scheduling delivery, please measure your room and/or doorways to assure the furniture will fit.
- All merchandise must be paid in full prior to delivery. COD's are not accepted.
- We cannot take requests for, nor specify delivery times.
- An individual 18 years of age or older must be present at the time of delivery.
- If it is necessary to reschedule/cancel your delivery, you must do so 72 HOURS prior to your scheduled delivery date. A reschedule/restocking fee equivalent to the original delivery fee will be charged if 72 HOURS notice is not given.
- Rooms should be cleared in preparation for furniture delivery. Due to liability issues, we cannot move your existing furniture, TV, computer or any electronic equipment. We cannot set up lamps, hang pictures or mirrors on walls, or make any electrical connections for entertainment units.
- Visible merchandise damage or any home damage must be noted on delivery documentation and called in to Pruitt's at (602-956-1991) or (928) 212-6000 within 72 HOURS of delivery.
- Customers picking up merchandise are served on a first-come - first serve basis. Wait times will vary.
- Merchandise that is picked-up may be in cartons and assembly may be required. We are unable to unpack cartons or assemble product at the pickup location.
- We are not responsible for loading and tie down of merchandise, or for the safe transportation of furniture to your home. Damage that occurs during transit is not covered under warranty nor can we accept returns on the merchandise.
- If you choose to pick up merchandise, you are responsible for its transportation back to the warehouse for any reason, including but not limited to, the return of flawed merchandise for exchange or repair.
RETURNS AFTER RECEIPT OF MERCHANDISE
In order to return any merchandise, you must contact us at (602-956-1991) or (928) 212-6000 within 72 HOURS after receipt of furniture. The furniture must be in excellent condition and a 20% restocking fee will be charged. No credits will be given under any circumstances for delivery charges or fabric protection application. A furniture pick up fee equal to delivery charge will also be deducted from refund.
- A 30% restocking fee will be charged on all cancelled or returned special orders, delivered or undelivered.
- All decor and accessory sales are final.
- All sales of mattresses, mattress protectors, and pillows are final from the date of receipt by the customer.
Phoenix Main Warehouse
4202 W Washington St
Phoenix, Arizona 85009
Hours 9-4 Mon-Fri 9-5 Sat Closed Sundays
Phoenix Showroom Warehouse
3425 E Thomas Rd
Phoenix, Arizona 85018
Hours 10-5 Mon-Sat Closed Sundays
Prescott Valley Warehouse
7550 E State Route 69
Prescott Valley, Arizona 86314
Hours 10-4 Thur- Mon Closed Tuesday & Wednesday